FAQ
Everything you really need to know about Mediabase®

Following is a list of the most frequently asked questions. If your question(s) are not answered below or you need additional assistance, please click the "Contact Mediabase" link below and complete the form. Your inquiry will be addressed within one business day.


Quickly find out if we've already addressed your query.

A: Click the Password link below and enter the required information.
A: Listed below are the most common reasons for not being able to login to the Mediabase website.
1. You are not a Mediabase subscriber.See below for subscription inquiries.
2. Shared passwords will result in your inability to access Mediabase. Do not share your password with anyone, or your service may be interrupted.
3. Your browser settings need to be reset. Please follow the instructions provided in General Troubleshooting .
A: Mediabase is available on a subscription basis. Please contact a Mediabase Rep (see below) to receive additional information and rates.
For Questions & Information
Radio Industry
Affiliate Relations Dept.
818-377-5300
818-461-8654
Joshua Medlock

Music Industry
646-343-2514
Alissa Pollack
Los Angeles
818-461-8654
Joshua Medlock
New York
646-343-2571
Emily Spencer
New York
646-343-2515
Gregg Miller
Toronto, Canada
905-597-5726
Brett Gelfant
Nashville
615-664-2412
Robin Rhodes

For Password & Access Information
Support
877-774-1076
A: Complete the Mediabase New Music Notification form, and then Click here to email MP3 file(s) to Mediabase. We ask that you DO NOT copy or submit music files to any other Mediabase accounts.
A: If you are a subscriber to Music Information Systems, you will see the song on the website AFTER IT RECEIVES INITIAL AIRPLAY.
If you are not a subscriber to Music Information Systems, you may submit an inquiry to the Discrepancy Desk.
A: If you are a subscriber to Mediabase 24/7 or to Music Information Systems, you may click on the Discrepancy Desk prompt located on the Mediabase Home Page.
If you are NOT a subscriber to Mediabase 24/7 or to Music Information Systems, you may click on the button below to report your discrepancy.
Discrepancies must be reported within seven days of the airplay in question, in order to be reconciled.
Discrepancies that will impact the Mediabase Published Chart must be submitted no later than 3pm Pacific Time, on Sunday.
Call Mediabase Support at +1 (877) 774-1076 or send us an email at Support@Mediabase.com