F.A.Q
Everything you really need to know about Mediabase®

Following is a list of the most frequently asked questions. If your question(s) are not answered below or you need additional assistance, please click the "Contact Mediabase" link below and complete the form. Your inquiry will be addressed within one business day.


Quickly find out if we've already addressed your query.

A: Click the Password link below and enter the required information.
A: Listed below are the most common reasons for not being able to login to the Mediabase website.
1. You are not a Mediabase subscriber.See below for subscription inquiries.
2. Shared passwords will result in your inability to access Mediabase. Do not share your password with anyone, or your service may be interrupted.
3. Your browser settings need to be reset. Please follow the instructions provided in General Troubleshooting .
A: Mediabase is available on a subscription basis. Please contact a Mediabase representative (see below) to receive additional information and rates, or you may submit an inquiry to Affiliate Relations/Sales if you prefer.
Radio Stations:
Josh Medlock: 818-461-8654
Music Industry Inquiries:
Gregg Miller: 212-896-5248 (New York)
Jeff Gelb: 818-461-5435 (Los Angeles)
Robin Rhodes: 615-664-2412 (Nashville)
Brett Gelfant: 905-597-5726 (Canada)
A: Complete the Mediabase New Music Notification form, and send or email your music and the form to the following:
Mediabase Research
Attn: Encoding Department
15260 Ventura Blvd., Ste 400
Sherman Oaks, CA, 91403
We ask that you DO NOT copy or submit music files to any other Mediabase accounts.
A: If you are a subscriber to Music Information Systems, you will see the song on the website AFTER IT RECEIVES INITIAL AIRPLAY.
If you are not a subscriber to Music Information Systems, you may submit an inquiry to the Discrepancy Desk.
A: If you are a subscriber to Mediabase 24/7 or to Music Information Systems, you may click on the Discrepancy Desk prompt located on the Mediabase Home Page.
If you are NOT a subscriber to Mediabase 24/7 or to Music Information Systems, you may click on the button below to report your discrepancy.
Discrepancies must be reported within seven days of the airplay in question, in order to be reconciled.
Discrepancies that will impact the Mediabase Published Chart must be submitted no later than 3pm Pacific Time, on Sunday.
Call Mediabase Support at +1 (877) 774-1076 or send us an email at Support@Mediabase.com