FAQ
Everything you really need to know about Mediabase®
Following is a list of the most frequently asked questions. If your question(s) are not answered below or you need additional assistance, please click the "Contact Mediabase" link below and complete the form. Your inquiry will be addressed within one business day.
Quickly find out if we've already addressed your query.
A: Listed below are the most common reasons for not being able to login to the Mediabase website.
1. You are not a Mediabase subscriber.See below for subscription inquiries.
2. Shared passwords will result in your inability to access Mediabase.
Do not share your password with anyone, or your service may be interrupted.
3. Your browser settings need to be reset.
Please follow the instructions provided in
General Troubleshooting
.
A: Mediabase is available on a subscription basis. Please contact a Mediabase Rep (see below) to receive additional information and rates.
For Questions & Information
Radio Industry
Music Industry
For Password & Access Information
A: Please upload your file via the Mediabase New Music Notification form and complete the required informational fields.
A: If you are a subscriber to Mediabase 24/7 or to Music Information Systems,
you may click on the Discrepancy Desk prompt located on the Mediabase Home Page.
If you are NOT a subscriber to Mediabase 24/7 or to Music Information Systems,
you may click on the button below to report your discrepancy.
Discrepancies must be reported within seven days of the airplay in question, in order to be reconciled.
Discrepancies that will impact the Mediabase Published Chart must be submitted no later than 3pm Pacific Time, on Sunday.
Call Mediabase Support at +1 (877) 774-1076 or send us an email at Support@Mediabase.com