As part of our encoding process, please note the following guidelines:
Normal Business Hours: Encoding requests are processed manually during our normal business hours. These hours are Monday to Friday, between 9:00 AM and 4:00 PM Pacific Time (PT).
Exceptions: On holidays and days Mediabase offices close early (which will be posted on the Mediabase website), there may be adjustments to our normal encoding schedule.
High Priority Releases: For high priority releases outside of normal business hours, please make prior arrangements with Mediabase. Otherwise, all encoding requests will be handled on the following business day.